customer-escalation Skill
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA. Published by anthropics in knowledge-work-plugins.
What is customer-escalation Skill?
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Security review
- Data analysis
- Security review use cases
- Data analysis use cases
Technical details
- Install or run with Copy skill directory
When to use customer-escalation Skill
- Use it for security review.
- Use it for data analysis.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: customer-support/skills/customer-escalation/SKILL.md
What it does
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
Skill instructions
/customer-escalation If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Package a support issue into a structured escalation brief for engineering, product, or leadership. Gathers context, structures reproduction steps, assesses business impact, and identifies the right escalation target. Usage /customer-escalation <issue description [customer name or account] Examples: - /customer-escalation API returning 500 errors intermittently for Acme Corp - /customer-escalation Data export is missing rows — 3 customers reported this week - /customer-escalation SSO login loop affecting all Enterprise customers - /customer-escalation Customer threatening to churn over missing audit log feature Workflow 1. Understand the Issue Parse the input and determine: - What's broken or needed: The core technical or product issue - Who's affected: Specific customer(s), segment, or all users - How long: When did this start? How long has the customer been waiting?
Explore related resources
Frequently asked questions
What is customer-escalation?
customer-escalation is a open-source AI agent skill with Copy skill directory. Package an escalation for engineering, product, or leadership with full context.
Who is customer-escalation best for?
customer-escalation is best for reusing agent instructions, scripts, and references, security review workflows, data analysis workflows.
How do I install customer-escalation?
Install or run customer-escalation using Copy skill directory. Check customer-escalation for the latest setup command.
Is customer-escalation actively maintained?
customer-escalation may need a closer maintenance check before production use.
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