customer-research Skill
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response. Published by anthropics in knowledge-work-plugins.
What is customer-research Skill?
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Research
- Research use cases
Technical details
- Install or run with Copy skill directory
When to use customer-research Skill
- Use it for research.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: customer-support/skills/customer-research/SKILL.md
What it does
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
Skill instructions
/customer-research If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Multi-source research on a customer question, product topic, or account-related inquiry. Synthesizes findings from all available sources with clear attribution and confidence scoring. Usage /customer-research <question or topic Workflow 1. Parse the Research Request Identify what type of research is needed: - Customer question: Something a customer has asked that needs an answer (e.g., "Does our product support SSO with Okta?") - Issue investigation: Background on a reported problem (e.g., "Has this bug been reported before? What's the known workaround?") - Account context: History with a specific customer (e.g., "What did we tell Acme Corp last time they asked about this?") - Topic research: General topic relevant to support work (e.g., "Best practices for webhook retry logic") Before searching, clarify what you're actually trying to find: - Is this a factual question w
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Frequently asked questions
What is customer-research?
customer-research is a open-source AI agent skill with Copy skill directory. Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking.
Who is customer-research best for?
customer-research is best for reusing agent instructions, scripts, and references, research workflows.
How do I install customer-research?
Install or run customer-research using Copy skill directory. Check customer-research for the latest setup command.
Is customer-research actively maintained?
customer-research may need a closer maintenance check before production use.
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