draft-response Skill
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue. Published by anthropics in knowledge-work-plugins.
What is draft-response Skill?
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using knowledge-work-plugins
Technical details
- Install or run with Copy skill directory
When to use draft-response Skill
- Use it for developers using knowledge-work-plugins.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: customer-support/skills/draft-response/SKILL.md
What it does
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
Skill instructions
/draft-response If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context. Usage /draft-response <context about the customer question, issue, or request Examples: - /draft-response Acme Corp is asking when the new dashboard feature will ship - /draft-response Customer escalation — their integration has been down for 2 days - /draft-response Responding to a feature request we won't be building - /draft-response Customer hit a billing error and wants a resolution ASAP Workflow 1. Understand the Context Parse the user's input to determine: - Customer: Who is the communication for? Look up account context if available. - Situation type: Question, issue, escalation, announcement, negotiation, bad news, good news, follow-up - Urgency: Is this time-sensitive? How long has the customer been waiting? - Channel: Email, support ticket,
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Frequently asked questions
What is draft-response?
draft-response is a open-source AI agent skill with Copy skill directory. Draft a professional customer-facing response tailored to the situation and relationship.
Who is draft-response best for?
draft-response is best for reusing agent instructions, scripts, and references.
How do I install draft-response?
Install or run draft-response using Copy skill directory. Check draft-response for the latest setup command.
Is draft-response actively maintained?
draft-response may need a closer maintenance check before production use.
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