kb-article Skill
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers. Published by anthropics in knowledge-work-plugins.
What is kb-article Skill?
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Data analysis
- Data analysis use cases
Technical details
- Install or run with Copy skill directory
When to use kb-article Skill
- Use it for data analysis.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: customer-support/skills/kb-article/SKILL.md
What it does
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
Skill instructions
/kb-article If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service. Usage /kb-article <resolved issue, ticket reference, or topic description Examples: - /kb-article How to configure SSO with Okta — resolved this for 3 customers last month - /kb-article Ticket 4521 — customer couldn't export data over 10k rows - /kb-article Common question: how to set up webhook notifications - /kb-article Known issue: dashboard charts not loading on Safari 16 Workflow 1. Understand the Source Material Parse the input to identify: - What was the problem? The original issue, question, or error - What was the solution? The resolution, workaround, or answer - Who does this affect? User type, plan level, or configuration - How common is this? One-off or recurring issue - What article type f
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Frequently asked questions
What is kb-article?
kb-article is a open-source AI agent skill with Copy skill directory. Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be.
Who is kb-article best for?
kb-article is best for reusing agent instructions, scripts, and references, data analysis workflows.
How do I install kb-article?
Install or run kb-article using Copy skill directory. Check kb-article for the latest setup command.
Is kb-article actively maintained?
kb-article may need a closer maintenance check before production use.
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