ticket-triage Skill
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing. Published by anthropics in knowledge-work-plugins.
What is ticket-triage Skill?
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using knowledge-work-plugins
Technical details
- Install or run with Copy skill directory
When to use ticket-triage Skill
- Use it for developers using knowledge-work-plugins.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: customer-support/skills/ticket-triage/SKILL.md
What it does
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Skill instructions
/ticket-triage If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response. Usage /ticket-triage <ticket text, customer message, or issue description Examples: - /ticket-triage Customer says their dashboard has been showing a blank page since this morning - /ticket-triage "I was charged twice for my subscription this month" - /ticket-triage User can't connect their SSO — getting a 403 error on the callback URL - /ticket-triage Feature request: they want to export reports as PDF Workflow 1. Parse the Issue Read the input and extract: - Core problem: What is the customer actually experiencing? - Symptoms: What specific behavior or error are they seeing? - Customer context: Who is this? Any account details, plan level, or history available? - Urgency signals: Are they blocked? Is this production? How
Explore related resources
Frequently asked questions
What is ticket-triage?
ticket-triage is a open-source AI agent skill with Copy skill directory. Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a.
Who is ticket-triage best for?
ticket-triage is best for reusing agent instructions, scripts, and references.
How do I install ticket-triage?
Install or run ticket-triage using Copy skill directory. Check ticket-triage for the latest setup command.
Is ticket-triage actively maintained?
ticket-triage may need a closer maintenance check before production use.
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