customer-pulse Skill
Aggregates PayPal disputes, HubSpot feedback and tickets, and email sentiment (plus pasted or exported Google/Yelp reviews) into a themes report with verbatim evidence and a "do these three things this week" list. Use when the user asks how customers are feeling, for review analysis, what people are saying, or about di Published by anthropics in knowledge-work-plugins.
What is customer-pulse Skill?
Aggregates PayPal disputes, HubSpot feedback and tickets, and email sentiment (plus pasted or exported Google/Yelp reviews) into a themes report with verbatim evidence and a "do these three things this week" list. Use when the user asks how customers are feeling, for review analysis, what people are saying, or about di Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Data analysis
- Research
- Data analysis use cases
- Research use cases
Technical details
- Install or run with Copy skill directory
When to use customer-pulse Skill
- Use it for data analysis.
- Use it for research.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: small-business/skills/customer-pulse/SKILL.md
What it does
Aggregates PayPal disputes, HubSpot feedback and tickets, and email sentiment (plus pasted or exported Google/Yelp reviews) into a themes report with verbatim evidence and a "do these three things this week" list. Use when the user asks how customers are feeling, for review analysis, what people are saying, or about di
Skill instructions
Customer Pulse Quick start Ask: "How are customers feeling this month?" Claude pulls disputes, tickets, email threads, and Intercom conversations for the last 30 days, groups them into 3–5 themes with verbatim evidence, and delivers a "do these 3 things this week" action list. To include Google/Yelp reviews, paste them after triggering — or say "I have some reviews to add." Workflow 1. Set the date window. Default: last 30 days. If the user specifies a range, use it. 2. Pull PayPal disputes. Fetch disputes opened in the window. If the PayPal API returns a rate-limit error, skip and add PayPal: rate-limited — not included to the Sources section. Do not retry; do not error. See reference/gotchas.md for the rate-limit pattern. 3. Pull HubSpot tickets and feedback. Fetch open and recently closed tickets. If 0 tickets exist, record HubSpot tickets: 0 and continue — do not surface a warning. 4. Pull Gmail threads. Search for threads in the window containing: refund cancel unhappy issue probl
Explore related resources
Frequently asked questions
What is customer-pulse?
customer-pulse is a open-source AI agent skill with Copy skill directory. Aggregates PayPal disputes, HubSpot feedback and tickets, and email sentiment (plus pasted or exported Google/Yelp reviews) into a themes report with verbatim evidence and a "do these three things this.
Who is customer-pulse best for?
customer-pulse is best for reusing agent instructions, scripts, and references, data analysis workflows, research workflows.
How do I install customer-pulse?
Install or run customer-pulse using Copy skill directory. Check customer-pulse for the latest setup command.
Is customer-pulse actively maintained?
customer-pulse may need a closer maintenance check before production use.
Auto-fetched from GitHub.
