ticket-deflector Skill
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order," Published by anthropics in knowledge-work-plugins.
What is ticket-deflector Skill?
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order," Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Writing
- Research
- Writing use cases
- Research use cases
Technical details
- Install or run with Copy skill directory
When to use ticket-deflector Skill
- Use it for writing.
- Use it for research.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: small-business/skills/ticket-deflector/SKILL.md
What it does
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order,"
Skill instructions
Ticket Deflector Quick start Forward or paste a customer email — Claude pulls order status from PayPal, looks up the customer in HubSpot, and drafts a reply in the owner's voice. If a refund is needed, it stages the details and waits for explicit approval before issuing anything. User: "answer this customer" [forwards email] → Extract customer email + issue from thread → Pull PayPal transaction status → Pull HubSpot contact history → Draft reply in owner's voice → Owner approves draft → send or stage → If refund needed: approval prompt → owner confirms → issue Workflow 1. Read the customer message. Accept a forwarded Gmail thread or pasted text. Extract: customer email address, name, order or transaction ID (if present), and the core issue — refund request, order status question, or general complaint. If multiple issues are present, address them in the order they appear. 2. Pull order status from PayPal. Search PayPal transactions by customer email or transaction ID. Capture: amount, d
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Frequently asked questions
What is ticket-deflector?
ticket-deflector is a open-source AI agent skill with Copy skill directory. Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal.
Who is ticket-deflector best for?
ticket-deflector is best for reusing agent instructions, scripts, and references, writing workflows, research workflows.
How do I install ticket-deflector?
Install or run ticket-deflector using Copy skill directory. Check ticket-deflector for the latest setup command.
Is ticket-deflector actively maintained?
ticket-deflector may need a closer maintenance check before production use.
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