ticket-deflector Skill
Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payment Published by anthropics in knowledge-work-plugins.
Decision snapshot
Is this a fit?
Writing, Includes SKILL.md, Reusable instructions
Compatibility not yet detected.
Read-only mode detected, Read-only mode, Filesystem access, Network access
Copy skill directory
1 month ago · Apache-2.0 license
Access note: Local files. Access note: Network access.
What is ticket-deflector Skill?
Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payment Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement. See how SkillIndex evaluates profiles.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Writing
- Writing use cases
Declared skill metadata
- Compatibility: Works from pasted or forwarded text alone. Atlassian, HubSpot, Mail, PayPal, Shopify, Square, Stripe, Zoho Desk all optional and deepen the workflow.
- Source file: small-business/skills/ticket-deflector/SKILL.md
Allowed tools declared by source
These fields retain source and confidence evidence from the indexed SKILL.md.
Compatibility and setup
- Install or run with Copy skill directory
- Local files
- Network access
Requirements and access
Security and permissions
Review permissions before connecting any MCP server to an agent. Pay special attention to whether it can read local files, write data, call external services, or perform destructive actions.
When to use ticket-deflector Skill
- Use it for writing.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: small-business/skills/ticket-deflector/SKILL.md
What it does
Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payment
Skill instructions
Ticket Deflector Quick start Forward or paste a customer email — Claude pulls order status from the connected payments connector, looks up the customer in the CRM and the support desk, and drafts a reply in the owner's voice. If a refund is needed, it stages the details and waits for explicit approval before issuing anything. Same-category connectors are peers (../../shared/connector-neutrality.md): whichever is connected runs the step. User: "answer this customer" [forwards email] → Extract customer email + issue from thread → Pull transaction status from the payments connector (PayPal, Square, or Stripe) → Pull CRM contact history, and open tickets from the support desk → Check the refund/return policy and help-centre articles → Draft reply in owner's voice, within policy → Owner approves draft → send or stage → If refund needed: approval prompt → owner confirms → issue Workflow 1. Read the customer message. Accept a forwarded mail thread (Gmail or Microsoft 365) or pasted text. Extr
Verified compatibility and discovery
Frequently asked questions
What is ticket-deflector?
ticket-deflector is a open-source AI agent skill with Copy skill directory. Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support.
Who is ticket-deflector best for?
ticket-deflector is best for reusing agent instructions, scripts, and references, writing workflows.
How do I install ticket-deflector?
Install or run ticket-deflector using Copy skill directory. Check ticket-deflector for the latest setup command.
Is ticket-deflector actively maintained?
ticket-deflector may need a closer maintenance check before production use.
Project health auto-fetched from the source repository.
Maintain this resource?
Review this source-backed profile, send a correction with evidence, or link to it from your documentation. Claims verify your relationship to the project; profile facts still require source evidence and editorial review.
