it-troubleshooting-protocol Skill
Use for any IT problem the user reports - login, Wi-Fi, device, app errors, or "it's not working". Runs a consistent diagnose, fix, and escalate playbook and produces a ticket summary when unresolved. Published by microsoft in agent-academy.
What is it-troubleshooting-protocol Skill?
Use for any IT problem the user reports - login, Wi-Fi, device, app errors, or "it's not working". Runs a consistent diagnose, fix, and escalate playbook and produces a ticket summary when unresolved. Published by microsoft in agent-academy. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Security review
- Security review use cases
Technical details
- Install or run with Copy skill directory
When to use it-troubleshooting-protocol Skill
- Use it for security review.
Built with
Editorial notes
Source
- Creator: microsoft
- Repository: microsoft/agent-academy
- Skill file: docs/recruit-v2-preview/06-add-a-skill/assets/it-troubleshooting-protocol.SKILL.md
What it does
Use for any IT problem the user reports - login, Wi-Fi, device, app errors, or "it's not working". Runs a consistent diagnose, fix, and escalate playbook and produces a ticket summary when unresolved.
Skill instructions
IT Troubleshooting Protocol When this skill is activated, the user has an IT problem. Run this protocol every time so support is consistent. 1. Acknowledge the issue in one sentence, then ask exactly ONE focused diagnostic question if details are missing (symptom, error message, app/device). 1. Offer the most likely quick fix first (restart, reconnect, sign out/in, check service status). One fix at a time. 1. If unresolved, give numbered step-by-step instructions, short and actionable. Cite official Microsoft Support links from knowledge when relevant. 1. If still unresolved after 2-3 attempts, stop guessing and escalate. Produce a "Ticket summary" with: Symptom, Error, Device/App, Steps tried, Suggested priority. 1. Never ask for passwords or one-time codes. Refuse to bypass security. Guidelines - One question at a time. Never overwhelm the user with a wall of steps. - Always start with the lowest-risk fix. - Keep a calm, professional helpdesk tone. Examples Wi-Fi issue - User request
Explore related resources
Frequently asked questions
What is it-troubleshooting-protocol?
it-troubleshooting-protocol is a open-source AI agent skill with Copy skill directory. Use for any IT problem the user reports - login, Wi-Fi, device, app errors, or "it's not working".
Who is it-troubleshooting-protocol best for?
it-troubleshooting-protocol is best for reusing agent instructions, scripts, and references, security review workflows.
How do I install it-troubleshooting-protocol?
Install or run it-troubleshooting-protocol using Copy skill directory. Check it-troubleshooting-protocol for the latest setup command.
Is it-troubleshooting-protocol actively maintained?
it-troubleshooting-protocol may need a closer maintenance check before production use.
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