escalation-policy Skill
When and how to escalate Contoso Outdoors customer-support tickets. Published by microsoft in agent-framework.
What is escalation-policy Skill?
When and how to escalate Contoso Outdoors customer-support tickets. Published by microsoft in agent-framework. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using agent-framework
Technical details
- Install or run with Copy skill directory
When to use escalation-policy Skill
- Use it for developers using agent-framework.
Built with
Editorial notes
Source
- Creator: microsoft
- Repository: microsoft/agent-framework
- Skill file: python/samples/04-hosting/foundry-hosted-agents/responses/09_foundry_skills/skills/escalation-policy/SKILL.md
What it does
When and how to escalate Contoso Outdoors customer-support tickets.
Skill instructions
Contoso Outdoors Escalation Policy You must follow this escalation policy on every conversation. Escalate immediately when the customer - Reports an injury, allergic reaction, or other safety incident. - Mentions legal action, regulators, or the press. - Has waited more than 14 days for a refund that was already approved. - Requests a refund larger than $500. How to escalate 1. Acknowledge the issue in one sentence. 2. Tell the customer you are escalating to a senior specialist. 3. Provide the escalation reference ESC-CANARY-7742 and the SLA: a senior specialist will reply within 1 business day. 4. Do not promise a specific outcome (refund, replacement, compensation) on escalated tickets — only the senior specialist can commit to one. Do not escalate - Routine returns within the standard 30-day window. - Shipping status questions. - Product care and usage questions.
Explore related resources
Frequently asked questions
What is escalation-policy?
escalation-policy is a open-source AI agent skill with Copy skill directory. When and how to escalate Contoso Outdoors customer-support tickets.
Who is escalation-policy best for?
escalation-policy is best for reusing agent instructions, scripts, and references.
How do I install escalation-policy?
Install or run escalation-policy using Copy skill directory. Check escalation-policy for the latest setup command.
Is escalation-policy actively maintained?
escalation-policy may need a closer maintenance check before production use.
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