customer-sentiment-triage Skill
Use this skill whenever an inbound customer message needs to be classified by sentiment and urgency and routed to the right queue, before drafting any reply. Published by microsoft in cat-agent-skills.
What is customer-sentiment-triage Skill?
Use this skill whenever an inbound customer message needs to be classified by sentiment and urgency and routed to the right queue, before drafting any reply. Published by microsoft in cat-agent-skills. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Security review
- Security review use cases
Technical details
- Install or run with Copy skill directory
When to use customer-sentiment-triage Skill
- Use it for security review.
Built with
Editorial notes
Source
- Creator: microsoft
- Repository: microsoft/cat-agent-skills
- Skill file: submissions/customer-sentiment-triage/SKILL.md
What it does
Use this skill whenever an inbound customer message needs to be classified by sentiment and urgency and routed to the right queue, before drafting any reply.
Skill instructions
Read inbound customer messages and decide how they should be handled. Instructions 1. Classify each message on two axes: - Sentiment: Positive, Neutral, Negative, or Critical. - Urgency: Low, Medium, High. 2. Choose a route based on the matrix: - Critical sentiment or High urgency → escalation. - Negative + Medium → priority-support. - Everything else → standard-support. 3. Extract the customer's core ask in one sentence. 4. Detect and flag any mention of churn, legal action, or security so a human is looped in immediately. 5. Output a compact JSON object: { sentiment, urgency, route, summary, flags }. Guardrails - Do not draft a customer-facing reply unless explicitly asked. - Never downgrade urgency to clear a backlog. Tone Calm and objective. The goal is accurate routing, not emotional mirroring.
Explore related resources
Frequently asked questions
What is customer-sentiment-triage?
customer-sentiment-triage is a open-source AI agent skill with Copy skill directory. Use this skill whenever an inbound customer message needs to be classified by sentiment and urgency and routed to the right queue, before drafting any reply.
Who is customer-sentiment-triage best for?
customer-sentiment-triage is best for reusing agent instructions, scripts, and references, security review workflows.
How do I install customer-sentiment-triage?
Install or run customer-sentiment-triage using Copy skill directory. Check customer-sentiment-triage for the latest setup command.
Is customer-sentiment-triage actively maintained?
customer-sentiment-triage may need a closer maintenance check before production use.
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