servicenow-change-management Skill
Use whenever a Zava Learning investigation produces a durable fix that needs change management — after a GitHub PR is opened for an Infrastructure-as-Code or application code root cause, raise a ServiceNow Change Request referencing the PR and attach the RCA report. The single owner of ServiceNow Change Request and att Published by microsoft in sre-agent.
What is servicenow-change-management Skill?
Use whenever a Zava Learning investigation produces a durable fix that needs change management — after a GitHub PR is opened for an Infrastructure-as-Code or application code root cause, raise a ServiceNow Change Request referencing the PR and attach the RCA report. The single owner of ServiceNow Change Request and att Published by microsoft in sre-agent. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using sre-agent
Technical details
- Install or run with Copy skill directory
When to use servicenow-change-management Skill
- Use it for developers using sre-agent.
Built with
Editorial notes
Source
- Creator: microsoft
- Repository: microsoft/sre-agent
- Skill file: labs/zava-learning/sre-config/agent-config/skills/servicenow-change-management/SKILL.md
What it does
Use whenever a Zava Learning investigation produces a durable fix that needs change management — after a GitHub PR is opened for an Infrastructure-as-Code or application code root cause, raise a ServiceNow Change Request referencing the PR and attach the RCA report. The single owner of ServiceNow Change Request and att
Skill instructions
Zava Learning — ServiceNow Change Management Use this skill to record a durable remediation in ServiceNow once the root cause is fixed in code or IaC. It is the single owner of ServiceNow Change Request and attachment operations, and applies after a GitHub PR has been opened (by pr-delivery) for the durable fix. When to use - A connectivity/edge or application incident has been root-caused to an IaC (infra/) or application (src/) change, and a GitHub PR has been opened with the fix. - An operator explicitly asks to open a Change Request or attach an RCA to an existing record. Do not raise a Change Request for live mitigations alone (deleting an NSG rule, restarting/rolling back a revision) — those are tracked as PagerDuty incident notes. The Change Request tracks the durable code/IaC fix. Steps 1. Create the Change Request with CreateServiceNowChangeRequest: - shortdescription: one-line summary of the change (symptom + fix). - description: the RCA summary including the GitHub PR URL. -
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Frequently asked questions
What is servicenow-change-management?
servicenow-change-management is a open-source AI agent skill with Copy skill directory. Use whenever a Zava Learning investigation produces a durable fix that needs change management — after a GitHub PR is opened for an Infrastructure-as-Code or application code root cause.
Who is servicenow-change-management best for?
servicenow-change-management is best for reusing agent instructions, scripts, and references.
How do I install servicenow-change-management?
Install or run servicenow-change-management using Copy skill directory. Check servicenow-change-management for the latest setup command.
Is servicenow-change-management actively maintained?
servicenow-change-management may need a closer maintenance check before production use.
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