twilio-conference-calls Skill
Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls. Published by openai in plugins.
What is twilio-conference-calls Skill?
Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls. Published by openai in plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using plugins
Technical details
- Install or run with Copy skill directory
When to use twilio-conference-calls Skill
- Use it for developers using plugins.
Built with
Editorial notes
Source
- Creator: openai
- Repository: openai/plugins
- Skill file: plugins/twilio-developer-kit/skills/twilio-conference-calls/SKILL.md
What it does
Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge. Use this skill for any contact center, support line, or scenario requiring transfers, holds, or multi-party calls.
Skill instructions
Overview Conference is the foundation of contact center call handling. The key insight: every call that might need a transfer should start as a Conference, not a direct <Dial. A Conference supports hold, transfer, coaching, and recording — a direct Dial does not. Caller ──→ Conference Room ←── Agent ↑ Supervisor (coach mode: speaks to agent only) Contact center best practice: Every multi-agent call should use Conference, not direct Dial. --- Prerequisites - Twilio account with a voice-capable phone number — see twilio-account-setup - TWILIOACCOUNTSID and TWILIOAUTHTOKEN — see twilio-iam-auth-setup - SDK: pip install twilio / npm install twilio - For agent routing: TaskRouter — see twilio-taskrouter-routing --- Quickstart Step 1 — Put the inbound caller into a Conference When a call comes in, place the caller into a named Conference room. Python (Flask) python from flask import Flask, request from twilio.twiml.voiceresponse import VoiceResponse app = Flask(name) @app.route("/voice", met
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Frequently asked questions
What is twilio-conference-calls?
twilio-conference-calls is a open-source AI agent skill with Copy skill directory. Build multi-party calls using Twilio Conference. Covers warm transfer, cold transfer, coaching (whisper), hold vs mute, participant modes, and supervisor barge.
Who is twilio-conference-calls best for?
twilio-conference-calls is best for reusing agent instructions, scripts, and references.
How do I install twilio-conference-calls?
Install or run twilio-conference-calls using Copy skill directory. Check twilio-conference-calls for the latest setup command.
Is twilio-conference-calls actively maintained?
twilio-conference-calls may need a closer maintenance check before production use.
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