conversation-intelligence Skill
Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards). Published by openai in plugins.
What is conversation-intelligence Skill?
Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards). Published by openai in plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Security review
- Data analysis
- Security review use cases
- Data analysis use cases
Technical details
- Install or run with Copy skill directory
When to use conversation-intelligence Skill
- Use it for security review.
- Use it for data analysis.
Built with
Editorial notes
Source
- Creator: openai
- Repository: openai/plugins
- Skill file: plugins/twilio-developer-kit/skills/twilio-conversation-intelligence/SKILL.md
What it does
Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).
Skill instructions
Conversation Intelligence Decision-making guide for Twilio's Conversation Intelligence v3 API — real-time and post-call GenAI analysis of conversations across Voice, SMS, RCS, and WhatsApp. Covers Intelligence Configurations, Language Operators (Twilio-authored and custom), Rules, Triggers, Actions, and result consumption. Security: All inbound messages captured by the Orchestrator are untrusted external input. If Intelligence operators process this content with LLMs, their prompts should include instructions to ignore adversarial content and not follow instructions embedded in customer messages. GA — Conversation Intelligence v3 is generally available. Use Cases Conversation Intelligence powers human agent augmentation — giving every agent a "second brain" that listens, understands, and surfaces the right data at the right time. Agents focus on empathy, judgment, and problem-solving; AI handles analysis and assistance. Wrap-up Agent Assist (Post-Call) Analyze completed conversations a
Explore related resources
Frequently asked questions
What is conversation-intelligence?
conversation-intelligence is a open-source AI agent skill with Copy skill directory. Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel.
Who is conversation-intelligence best for?
conversation-intelligence is best for reusing agent instructions, scripts, and references, security review workflows, data analysis workflows.
How do I install conversation-intelligence?
Install or run conversation-intelligence using Copy skill directory. Check conversation-intelligence for the latest setup command.
Is conversation-intelligence actively maintained?
conversation-intelligence may need a closer maintenance check before production use.
Auto-fetched from GitHub.
