twilio-customer-memory Skill
Store and retrieve customer context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of customer interactions across sessions and channels. Published by openai in plugins.
What is twilio-customer-memory Skill?
Store and retrieve customer context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of customer interactions across sessions and channels. Published by openai in plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using plugins
Technical details
- Install or run with Copy skill directory
When to use twilio-customer-memory Skill
- Use it for developers using plugins.
Built with
Editorial notes
Source
- Creator: openai
- Repository: openai/plugins
- Skill file: plugins/twilio-developer-kit/skills/twilio-customer-memory/SKILL.md
What it does
Store and retrieve customer context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall. Use this skill to give AI agents or human agents persistent memory of customer interactions across sessions and channels.
Skill instructions
Overview Conversation Memory gives your application persistent customer memory. Observations (what happened) and traits (who the customer is) are written automatically from conversations flowing through Conversation Orchestrator/Orchestrator — or posted directly if you run your own extraction. Retrieve relevant context via Recall before responding. Conversation Orchestrator/Orchestrator conversation → auto-extracted observations & summaries → Memory Store Your App → Recall → relevant context injected into LLM prompt All Conversation Memory APIs are on memory.twilio.com. Observations, traits, profiles, summaries — everything is on the same host. Auth: Basic Auth — TWILIOACCOUNTSID and TWILIOAUTHTOKEN. --- Prerequisites - Twilio account with Conversation Memory access (requires enablement) — New to Twilio? See twilio-account-setup - TWILIOACCOUNTSID and TWILIOAUTHTOKEN — see twilio-iam-auth-setup - Memory Store must be created before creating a Conversations Service in Conversation Orche
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Frequently asked questions
What is twilio-customer-memory?
twilio-customer-memory is a open-source AI agent skill with Copy skill directory. Store and retrieve customer context using Twilio Conversation Memory. Covers Memory Store provisioning, profile management, traits, observations, conversation summaries, and semantic Recall.
Who is twilio-customer-memory best for?
twilio-customer-memory is best for reusing agent instructions, scripts, and references.
How do I install twilio-customer-memory?
Install or run twilio-customer-memory using Copy skill directory. Check twilio-customer-memory for the latest setup command.
Is twilio-customer-memory actively maintained?
twilio-customer-memory may need a closer maintenance check before production use.
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