twilio-taskrouter-routing Skill
Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for any multi-agent contact center, support queue, or AI agent escalation routing. Published by openai in plugins.
What is twilio-taskrouter-routing Skill?
Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for any multi-agent contact center, support queue, or AI agent escalation routing. Published by openai in plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Developers using plugins
Technical details
- Install or run with Copy skill directory
When to use twilio-taskrouter-routing Skill
- Use it for developers using plugins.
Built with
Editorial notes
Source
- Creator: openai
- Repository: openai/plugins
- Skill file: plugins/twilio-developer-kit/skills/twilio-taskrouter-routing/SKILL.md
What it does
Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for any multi-agent contact center, support queue, or AI agent escalation routing.
Skill instructions
Overview TaskRouter is Twilio's skills-based routing engine. Instead of building custom queuing logic, you define Workers (agents), Task Queues (groups), and Workflows (routing rules). TaskRouter matches incoming tasks to the best available worker. Incoming Task → Workflow (routing rules) → Task Queue (skill match) → Worker (agent) ↓ Reservation (accept/reject) Common mistake: Developers reinvent TaskRouter in custom Node.js — don't. If you're building skills-based routing, queue management, or agent assignment, use TaskRouter. --- Prerequisites - Twilio account — see twilio-account-setup - TWILIOACCOUNTSID and TWILIOAUTHTOKEN — see twilio-iam-auth-setup - SDK: pip install twilio / npm install twilio - For voice routing: a Twilio phone number with webhook configured — see twilio-voice-twiml - For AI escalation: ConversationRelay with escalation tools — see twilio-voice-conversation-relay --- Quickstart Step 1 — Create a Workspace A Workspace is the top-level container for all TaskRoute
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Frequently asked questions
What is twilio-taskrouter-routing?
twilio-taskrouter-routing is a open-source AI agent skill with Copy skill directory. Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation.
Who is twilio-taskrouter-routing best for?
twilio-taskrouter-routing is best for reusing agent instructions, scripts, and references.
How do I install twilio-taskrouter-routing?
Install or run twilio-taskrouter-routing using Copy skill directory. Check twilio-taskrouter-routing for the latest setup command.
Is twilio-taskrouter-routing actively maintained?
twilio-taskrouter-routing may need a closer maintenance check before production use.
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