handle-complaint Skill
Handles an incoming customer complaint end-to-end — pulls context, drafts a response, and suggests an operational fix. Accepts optional email or ticket ID argument. Published by anthropics in knowledge-work-plugins.
Decision snapshot
Is this a fit?
Research, Includes SKILL.md, Reusable instructions
Compatibility not yet detected.
Filesystem access, Network access, Shell access
Copy skill directory
22 days ago · Apache-2.0 license
Access note: Local files. Access note: Network access. Access note: Shell access.
What is handle-complaint Skill?
Handles an incoming customer complaint end-to-end — pulls context, drafts a response, and suggests an operational fix. Accepts optional email or ticket ID argument. Published by anthropics in knowledge-work-plugins. This profile combines repository metadata with install, compatibility, and usage signals so developers can quickly decide whether it fits their agent workflow before opening the source repository.
Automated repository signals based on public metadata such as recency, license, installation evidence, and adoption. These are not a security audit or endorsement. See how SkillIndex evaluates profiles.
Key capabilities
- Includes SKILL.md support
- Reusable instructions support
- Research
- Research use cases
Declared skill metadata
- Source file: small-business/skills/handle-complaint/SKILL.md
Allowed tools declared by source
These fields retain source and confidence evidence from the indexed SKILL.md.
Compatibility and setup
- Install or run with Copy skill directory
- Local files
- Network access
- Shell access
Requirements and access
Security and permissions
Review permissions before connecting any MCP server to an agent. Pay special attention to whether it can read local files, write data, call external services, or perform destructive actions.
When to use handle-complaint Skill
- Use it for research.
Built with
Editorial notes
Source
- Creator: anthropics
- Repository: anthropics/knowledge-work-plugins
- Skill file: small-business/skills/handle-complaint/SKILL.md
What it does
Handles an incoming customer complaint end-to-end — pulls context, drafts a response, and suggests an operational fix. Accepts optional email or ticket ID argument.
Skill instructions
Run the complaint resolution workflow by chaining two skills. Read the complaint, gather context, draft a response, and suggest a fix so it doesn't happen again. Parse arguments: - EMAILORTICKETID (optional) — Gmail thread ID, HubSpot ticket ID, or "latest" to pull the most recent unresolved complaint. If omitted, ask the owner to paste the complaint text. Step 1 — Load the complaint (ticket-deflector) Using the ticket-deflector skill workflow: 1. If an ID was given: pull the full thread from Gmail or HubSpot. 2. If "latest": pull the most recent unresolved HubSpot ticket or Gmail thread tagged as complaint/support. 3. If neither: ask the owner to paste the complaint text directly. 4. Identify: customer name, order/account info, what they're upset about, what they're asking for. Step 2 — Pull context 1. Search HubSpot for the customer's history: past purchases, prior complaints, deal stage, lifetime value. 2. Search PayPal for relevant transaction: order status, refund history, dispute
Verified compatibility and discovery
Frequently asked questions
What is handle-complaint?
handle-complaint is a open-source AI agent skill with Copy skill directory. Handles an incoming customer complaint end-to-end — pulls context, drafts a response, and suggests an operational fix. Accepts optional email or ticket ID argument.
Who is handle-complaint best for?
handle-complaint is best for reusing agent instructions, scripts, and references, research workflows.
How do I install handle-complaint?
Install or run handle-complaint using Copy skill directory. Check handle-complaint for the latest setup command.
Is handle-complaint actively maintained?
handle-complaint may need a closer maintenance check before production use.
Project health auto-fetched from the source repository.
Maintain this resource?
Review this source-backed profile, send a correction with evidence, or link to it from your documentation. Claims verify your relationship to the project; profile facts still require source evidence and editorial review.
